Lost and found

“At the end” of the series of complex airport operations is the lost and found operator. The customer satisfaction and the future choice of the service also depends on the resolution of the problems related to a bad service that may have occurred. In this last contact with the customer, the operator needs to show a specific technical knowledge of the baggage research procedures but especially the human ability to face critical and uneasy situations with special assistance and attention. In this context the operator proves the importance of a complete professional preparation whose aim is to improve the customer care and eventually improve the economic side and the reputation of the companies that offer this type of service.


Airport operators and handling companies; airport managers.

Objectives of the course

Knowledge of the IATA regulation regarding the baggage.
To learn the technical competences about the research management through WORLDTRACER system.  Management of files regarding the loss and the damage, shipment to final destination, warehouse management and contacts with the customer.

Contents of the course

  • WorldTracer glossary
  • Baggage loss file
  • Baggage damage file
  • Baggage finding
  • Baggage shipment back to final destination
  • Irregularity codes
  • Action File management
  • Warehouse management
  • File closure

Duration and modality 

According to the program agreed with the recipients
Basic or refresher training sessions are possible as well as requalification sessions


– Classrooms upon request
– On client premises



mail info@professionals-solutions.it
phone 0039 02 873 66 218