Airport Ticket Office

The airport ticket office operators currently have probably the fastest and best integrated system of distribution of the touristic offer, starting from the so-called GDS (Global Distributor System) and CRS (Computer Reservation System), and this is why it is fundamental to know the basic rules that regulate the rate system, the general IATA rules and also the airline specifications, in order to reach the objective of always finding the best rate available. The computerized management cannot avoid a serious technical preparation if an operator wants to be considered a professional of the airport ticket office.


Airline staff responsible for reservations and ticket issuing; airport employees, ticket office and check-in operators; travel agents and tour operators.

Objectives of the course

To know and analyze the basic principles of the IATA rate system and air carrier rates, in order to make quotations for all types of itineraries (national, international and worldwide) and for all types of passengers according to every need.

Contents of the course

  • IATA glossary
  • Rate calculation principles
  • Mileage system
  • Air carrier rate system
  • Application rules and differences between the mileage and carrier system
  • IATA ticket office rules for the rate calculation with more than one carrier
  • Comparisons between the specificity of the main carriers
  • Recalculation techniques in case of reimbursements and re-issues

Duration and modality

Based on the program agreed with the recipients


– Classrooms upon request
– On client premises


phone 0039 02 873 66 218